The Personal Touch

This past Friday I received a personal online message from someone I’ve been following on and off for a few years.

This took me completely by surprise. It choked me up a little, but also made me feel good inside. The message is only 53 seconds long, but I’ve played it multiple times over.

This got me to thinking about what I like to call the personal touch. I have the privilege of managing several hundred people. It’s scary and awesome all wrapped up in one.

A few years back I attended a Leadership conference. One of the speakers talked about taking the time each day (yes each day) to write a quick personal note saying thank you to one of your staff for something they did.

I have to say I picked up on this pretty quickly as a great idea. Cards were secured and I committed to writing one each week (not every day) as I wanted it to be manageable. I have not always been consistent since then, but it is something I continue to do.

Along the same lines, I try to verbally acknowledge my staff when I can. Saying thank you is the simplest and easiest thing you can do to make someone’s day. And I’m not talking about a hollow/shallow thank you, but one that is heartfelt. You look them in the eye, you smile or perhaps shake their hand or pat them on the back.

So thank you, John, for that personal note the other day. It reminded me again that the personal touch is all it takes to brighten someone’s day. It certainly did mine.